Customer Service

//Customer Service//

I know it's partially my fault too, but this does not take away my right to be pissed.

I'm appalled by the attitude of that salesperson.

But I'm even more disgusted by her lack of integrity.

I shall try to control my anger, and not let it spill all over this entry. Here are some tips for people who want to go exchange defective goods from a shop:

1) Forget the fact that it's partially your fault for not checking well enough before buying. Keep telling yourself "It's their fault. It's not my fault." Because if you go in feeling like it's partially your fault, chances are you will give up the moment they say no.

2) Be firm and polite. You are not there to pick a fight, nor are you there to beg them to change it for you. Settle it as peacefully as possible.

3) Do not get defensive. Remember it is not your fault, you do not need to defend yourself.

4) Go in at a time where they are a lot of customers, so as to add on to their pressure.

5) If they tried to get defensive and get loud, be louder than them. Here is the perfect opportunity for you to gain the upper hand. You have nothing to lose, they have everything to lose, they will not risk quarelling with you in the public. So the louder you are, the more pressurised it will be for them, espeically when there are a lot of customers. (note: remember do not get loud unless they started it)

6) If they insist on not changing for you, INSIST that they change for you, the longer you drag it, the higher the possibility that they will do something about it.

7) Strength in numbers. Go with as many people as possible. The sheer number of people will be enough of a pressure.

8) If the manager/staff don't speak English very well, use cheem language to confuse them.

9) If it still don't work, act very pissed. Question the integrity of the staff. Question the quality of the products. Question the quality of their service.

10) If all else fails, thank them politely, and before leaving, say something like "Thanks for your superb service and your wonderful product, I'm sure the company will prosper with quality staff like you. You've been VERY GREATLY helpful." or you can say something like "Can I know your name please, I just want to send a letter of commendation to your boss for being so helpful and to comment on the superb products of your company."